Quality Policy
The following policy applies to all divisions of Assure Ability.
At Assure Ability, we are dedicated to providing high-quality care services through continuous improvement and empowering our employees. We are committed to delivering excellence in all aspects of our operations. By adhering to government regulations, best practices we ensure the highest standards of quality and accountability.
Our Quality Policy encompasses the following principles:
1. High-Quality Services
We are committed to delivering aged care and disability services that consistently meet or exceed the expectations of our clients and their families. We prioritize their comfort, safety, and overall well-being through a focus on excellence in all our operations.
2. Continuous Improvement
We embrace a culture of continuous improvement, constantly seeking opportunities to enhance our services, systems, and processes. We encourage all employees to actively participate in identifying areas for improvement and implementing innovative solutions. Through ongoing evaluation and feedback, we strive to exceed industry standards and deliver exceptional care.
3. Empowering Employees
We believe that our employees are the foundation of our success. We provide them with the necessary tools, resources, and training to excel in their roles. By fostering an environment of empowerment, collaboration, and open communication, we encourage our employees to take ownership of their work and contribute to the continual improvement of our services.
4. Procurement Procedures
We adhere to standardized procurement procedures to ensure the efficient and effective sourcing of materials and supplies through approved providers. Our procurement processes are designed to uphold the highest standards of quality, transparency, and fairness. We evaluate potential suppliers based on their ability to meet our quality requirements, compliance with applicable regulations, and their commitment to ethical practices.
5. Adherence to Government Regulations and Best Practices
We are fully committed to complying with all relevant government regulations and industry best practices. Our policies, procedures, and practices align with the necessary legislative requirements and ISO 9001:2015 certification. We continually monitor and update our processes to ensure ongoing compliance and alignment with the latest standards.
6. Communication and Awareness
We ensure that all employees and contractors are aware of this Quality Policy and our unwavering commitment to quality. We communicate this policy through various channels such as orientation programs, training sessions, internal communications, and our company website. Assure Ability encourages open dialogue for employees and contractors to seek clarification, offer suggestions, and raise concerns related to quality.
7. Accountability and Responsibility
We hold ourselves accountable for delivering high-quality aged care and disability services. Each employee has a responsibility to uphold this Quality Policy and contribute to the overall quality objectives of Assure Ability.
The Quality Policy is a guiding principle for all our operations, and it applies to every employee at Assure Ability. We are committed to upholding these principles and continually improving our services to provide the highest level of care.
We may update this policy from time to time. Any updated versions of this policy will be posted on our website. Please review it regularly.
This Quality Policy was last updated on 31/07/2024.