1. Protecting Your Privacy

Assure Ability (ABN 56 632 403 019) is committed to protecting your privacy and the privacy of any personal information provided to us. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

2. What Personal Information Do We Collect and Why?

We may collect personal and sensitive information, including health information, to provide you with appropriate services and for marketing purposes. This may include identity and contact details, gender, cultural background, financial information, your NDIS plan details, My Aged Care records, and health details. The information collected is used for:

– Providing services and products, including access to our portals.

– Updating our records and keeping your details up to date.

– Managing our ongoing relationship, including communications.

– Distributing publications, and promotional materials, and responding to queries and complaints.

– Administrative, product/service development, and research purposes.

– Ensuring our services meet NDIS Quality and Safeguards Commission and Aged Care Quality and Safety Commission standards.

– Reporting to government and funding bodies like the NDIS and My Aged Care.

With your prior consent, we may send you marketing material. To opt-out, please follow the unsubscribe link or contact us directly.

3. How Do We Collect Your Personal Information?

Information is primarily collected directly from you or your authorized representative, through various methods such as written forms, telephone, or electronic communications. We may also collect information from third parties, with your consent, to ensure comprehensive service provision or as part of a referral scheme.

4. Who Will See or Have Access to Your Personal Information?

We may disclose your information to:

– Our staff, employees, or related bodies corporate.

– Authorized third-party service providers and contractors.

– Your authorized representatives, such as next of kin or family members.

– Your doctor or healthcare providers.

– Government agencies like the National Disability Insurance Agency and My Aged Care.

– Other persons as authorized by you.

Information disclosed for reporting purposes is de-identified. Third-party contractors may be based overseas, such as in the United States. We ensure these providers protect your data as per the Privacy Act.

5. Security of Information

We maintain secure systems and files to protect against unauthorized access. Our staff and contractors are trained on the importance of privacy. Information is stored and disposed of securely and accessed only by authorized personnel.

6. Access to Personal Information

You have the right to view the personal information we hold about you, subject to exceptions under the Privacy Act. To access your information, please contact us on 1300 263 544.

7. Correcting Information

If you believe there are inaccuracies in our records, please let us know so we can investigate and correct any errors.

8. Cross Border Disclosure of Information

To provide our services, your information may be stored on servers outside Australia. We take reasonable steps to ensure overseas data storage providers comply with the Privacy Act.

9. Managing Suspected or Actual Breaches

In the event of a data breach:

– We will contain the breach to limit further access or distribution.

– Assess the breach to determine if it is likely to result in serious harm.

– Notify the Office of the Australian Information Commissioner (Privacy Commissioner) and affected individuals if serious harm is likely.

– Review the incident and take steps to prevent future breaches.

10. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings or by clicking “remove cookies” on our website.

11. Website Tracking

We use external providers like Google Analytics to track website visits. This information is collected anonymously and used to improve our website’s effectiveness.

12. External Websites

Our privacy policy does not apply to external links or other websites. We encourage you to read the privacy policies of external websites, as we are not responsible for their content.

13. Direct Marketing

We do not sell, rent, license, or disclose your information for direct marketing without your consent. An “opt-out” mechanism is provided to stop receiving direct marketing material from us.

14. Further Information

For any questions, concerns, or complaints regarding your personal information, please contact us at:

Email: info@assure-ability.com.au

Telephone: 1300 263 544

15. Changes to Our Privacy Policy

We may update this privacy policy from time to time. Updated versions will be posted on our website. Please review it regularly.

This privacy policy was last updated on 31/07/2024.